Shipping and Returns

Claims and Returns
Claims for incorrect, short delivered or damaged goods must be notified to the company within 7 working days of receipt. Abcon will not be held responsible and accept no responsibility for late delivery, goods damaged in transit or non-delivery unless the carriers delivery sheet is marked damaged or missing. Returns should only be made with the express authority of the company. Abcon disclaim any responsibility for any goods returned without authority. A 20% handling charge will be applied to goods returned for credit once they have been correctly supplied according to the customer order. Returns are not accepted for any goods that are specially manufactured to meet the buyer’s requirement of either specification or large quantity. 

Returns Procedure
Contact the sales office of Abcon Industrial Products Ltd to request An RMA Number – (Returns Merchandise Authorization Number)
On receipt of this number please complete the Returns Merchandise Authorization form
Please return the goods and the form to Abcon Industrial Products Ltd. The goods must be returned with original manufacturers packaging.
Once the product has been received back and inspected we will issue a credit note or refund payment if applicable.